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Library Technology Support: Current known problems and issues

To keep clients up-to-date concerning developments related to library e-resources, systems, databases and applications.

Certificate error when accessing electronic resources

When accessing the Unisa Library’s e-resources or e-reserves & recommended books, you will be stopped by different error messages, such as: your connection is not secure; your connection is not private; problems associated with the website's security certificate; or untrusted connection. See screen captures below. ​                                                                                                                                                                                                                                                          

This is due to the fact that our current electronic resources security certificate has expired. We are awaiting the purchase and upgrade of a new certificate.

For the time being, please proceed as follows, depending on the browser you are using:

 

  • For Internet Explorer: 

            Click on "Continue to this website (not recommended)”.

 

            

 

  • For Google Chrome: 

Click on “Advanced”,

then click on “Proceed to ___”.

For example,

“Proceed to oasis.unisa.ac.za (unsafe)” for e-reserves & recommended books;

or

"Proceed to 0-www.mylexisnexis.co.za.oasis.unisa.ac.za (unsafe)” for other e-resources. 

 

            

 

 

           

 

  • For Firefox: 

Click on "Advanced",

then click on "Add Exception...",

and then click on "Confirm Security Exception".

 

            

 

 

           

 

 

                           

 

Although the messages do not recommend this action, there is no danger in continuing to the website since these are trusted sources.                                                      

403-Forbidden - access denied error (INET BFA Research)

We are currently experiencing problems when accessing INET BFA Research; when one clicks on the link from the e-resources page an error message is displayed. This message is a result of  a URL/webpage address that has expired, and will be updated as soon as possible. in the interim the new addresses that should be used are these ones:

Currently both pages will give certificate errors. Please see below on the possible errors and how to bypass them, depending on the web browser you are using.

 

  • For Internet Explorer: 

                     

                    Click on "Continue to this website (not recommended)”.

 

  • For Google Chrome: 

                       Click on “Advanced”, then click on: 

“Proceed to 0-researchdomain.iress.co.za.oasis.unisa.ac.za (unsafe)”  

                                           or

“Proceed to researchdomain.iress.co.za (unsafe)”

       

  • For Firefox: 

Click on "Advanced",

then click on "Add Exception...",

and then click on "Confirm Security Exception".

           

 

Although these messages do not recommend this action, there is no danger in continuing to the website since this is a trusted resource.                       

        

 

 

Proquest connection problem

When using the ProQuest platform,  at times you may encompass disconnection problems when you refine your searches.

The issue has been reported to the relevant service provider and we await its resolution.

As a temporary solution please make changes to your web browser's settings by clearing your browser  ‘cache’ and ‘cookies’.

Each browser has unique instructions for clearing the cache and cookies. Instructions for current versions of commonly used browsers are listed below.

Restart ProQuest after clearing your  ‘Cache’ and ‘Cookies’.

 

Subject RSS Feeds

If you have created a subject-related RSS Feed for the newest books added to our collection (at http://oasis.unisa.ac.za/feeds), you will only be able to do so If you are using Internet Explorer.

The other browsers provide an erroneous XML language display as shown below: 

 

                                                                                                           

 

The Library Technology Services (LTS) Team is working on resolving this problem. ​

[Note: RSS Feeds enable clients to receive timely updates from their favourite websites whenever there are changes or updates made to their preferred content. Subscribing to a website RSS removes the need for you to manually, and constantly, check a website for new content. Instead, your browser will constantly monitor the site and inform you of any updates.]