Voice your opinion on Unisa Library Services through LibQUAL+
The Unisa Library is committed to giving you the best service and improving on areas where we do not meet your expectations. We would like to know if your experience of the services we have offered thus far met your expectations and the level of service you desire. Understanding your service level ratings and any gaps between what we provide and what you require will help us to tailor our services to meet your information needs successfully. To voice your opinion, please take approximately 20 minutes of your time to complete the LibQUAL+ survey available at the link below:
If you have any queries, contact us at: Libqual@unisa.ac.za
No single library has the capacity to own or subscribe to all the print and electronic publications or databases available.
The Interlibrary Loan service is available free of charge to staff and registered M and D students of Unisa.
If you request an item that is not available in the Collection of the Unisa Library, your request will bereferred automatically to the Interlibrary Loans staff to find out if it is available at another local or international library, or to purchase the item for the Collection.
When the requested item arrives from the supplying institution, it is available on the Article Exchange website.
You will receive an email from the Interlibrary Loans mailbox (email@example.com) to notify you of the arrival of the requested item, and you will be provided with a password and short URL with which to retrieve the document. The message will look something like this:
Your requested article is available at:
Use this case-sensitive password: j6nxnss9
Your next step is to click on the URL in the email, type in the password and click on Get my file. We recommend that you print out the document immediately.
Article Exchange is a secure website where requested items are temporarily stored for users to access and print out.
It is very important to take note of the following :
Keep in mind that it is the policy of some local and international host libraries not to permit renewals for books borrowed on interlibrary loan, and that for this reason requests for renewal may sometimes be declined. We recommend that you make prompt use of any books borrowed from other libraries.
Send your request for renewal to the Interlibrary Loans mailbox at: firstname.lastname@example.org, and include your name, staff or student number, contact details and the details of the book(s) you wish to renew.
When the Interlibrary Loans section notifies you of the renewal, write the new due date on the issue slip in the front of the book..