Voice your opinion on Unisa Library Services through LibQUAL+
The Unisa Library is committed to giving you the best service and improving on areas where we do not meet your expectations. We would like to know if your experience of the services we have offered thus far met your expectations and the level of service you desire. Understanding your service level ratings and any gaps between what we provide and what you require will help us to tailor our services to meet your information needs successfully. To voice your opinion, please take approximately 20 minutes of your time to complete the LibQUAL+ survey available at the link below:
If you have any queries, contact us at: Libqual@unisa.ac.za
You can request the required recommended books using :
Please indicate whether there is a deadline for the material as well as any special instructions and submit the request
You can indicate if you want your requested material delivered at any of the Branch Libraries indicated in the sections below or Partner Libraries
Please note : Request material well in advance of the various due dates of your assignments
Postal delivery is the default method of delivery of requested Library material. Note that there are additional delivery options available to you that you may find more convenient.
NOTE : If the item is on the Waiting List?
Your requested Library material will be delivered to you in any one of the following ways :
1. Collect at the SA Post Office
Books and other Library material will be delivered via the secure service of the South African Post Office.
You are able to track the status of the item(s) posted to you on myUnisa:
2. Collect at a Unisa Regional Branch Library
If you wish to collect your requested material from the following Branch Libraries, you must indicate your choice of collection point in the “special instructions” section of the online request form: Bloemfontein, Cape Town, Durban, East London, Ekurhuleni, Ethiopia, Florida, Johannesburg, Nelspruit, Pietermaritzburg, Polokwane, Rustenburg, or Sunnyside.
3. Collect from a Partner Library
Library material may also be collected from one of the following partner libraries.
If you wish to collect your material from one of these Libraries, you must indicate your choice of collection point in the “special instructions” section of the online request form.
NOTE : Courier delivery to a preferred address is available only to a disabled Unisa student or staff member.
You may renew your Library material in a number of ways:
Renewals will be declined if there is an outstanding account on a student /staff member's loan record or if the student /staff member failed, upon request, to return an item that is on the waiting list for another user.
Only two consecutive renewals are allowed. Items that cannot be renewed must be returned to the Library immediately.
This is a quick guide which will orientate you about the available services to be used in conjunction with your Tutorial Letter 101.
Please note : Any registered Unisa student or staff member, with the exception of students of certain certificates and programmes, may borrow Library material.
The borrowing of Library material is subject to the Library's lending regulations.
The Copyright Law of South Africa (Copyright Act 98 of 1978) governs the making of photocopies or other reproductions of copyrighted material. One of the conditions is that the photocopy or reproduction may be used only for the purpose of private study, scholarship or research.
Please familiarise yourself with the Policy for Copyright Infringement and Plagiarism.
Library material can be returned on or before the due date of the loan period in the following ways :
Please note :
Postal address for returning material:
Request Services, Unisa Library
PO Box 392
Important to Note :
Damaged or lost Library material is replaced at the student’s or staff member's cost.
If you have any unreturned Library material or an unpaid Library fine against your account, you will:
Pay close attention to any reminders or messages from the Library.
You can download e-reserve articles listed in your TUT letter by typing in your course code in the box below :