When citing an individual chapter within the body of the thesis or assignment, refer to the author of the chapter.
Palmer (1999) ...
.... (Palmer, 1999)
"....." (Palmer, 1999:23)
FORMAT OF A REFERENCE TO A CHAPTER
Author’s Surname, Initials. Date of publication. ‘Title of chapter or paper’. In: Editor’s surname, initials. ed(s). Title of book in italics. Place of publication: Publisher. Page numbers of the individual chapter.
EXAMPLE OF A CHAPTER IN A PRINTED BOOK
Palmer, A. 1999. ‘Services marketing is not new’. In: Berry, J. and Swan, P. eds. Services marketing, concepts and cases. New York: McGraw-Hill. 101-120.
Note that the title of the chapter is in single quotation marks and the book’s title is in italics.
EXAMPLE OF A CHAPTER IN AN ELECTRONIC BOOK
White, H. 2005. 'The case against talent management'.In Lewis, P and James, R. eds. Human Resource Development. New York: Granger Books.101-136. Available from: <http://www.eBook Library.com> [ Accessed on: 29 September 2015].