Please include the following information:
Consult the Unisa Library Off-campus workstation settings guidelines for important information about the required hardware, software and settings for optimal access to the Library's electronic resources. Please note that the configurations of individual computers, mobile phones and/or Internet browsers may affect the ability to access resources at full functionality.
You will need a Library PIN
For instructions on how to create and change your PIN, visit the Library Technology Support guide
Most of the systems and applications access issues can usually be fixed by clearing your cache and browser cookies.
Another way to check if your cache and browser cookies are the cause of the problems is to open up a "private browsing" or "incognito mode" window, which allows your current browser cookies to be ignored. Firewalls and popup blockers can also cause you to receive error messages when using the Library databases. Disable popup blockers while you are using our databases. You can always go back and enable them again for general Internet use. See the section further below on Web Browsers for more information.
If your encompassed error still persists contact us at: lib-help@unisa.ac.za
Sometimes, when trying to connect to our databases, you may get one of the following errors:
Please enable cookies on your browser, by following these steps.
When login in to MyLibrary account, or via the Single Sign On in order to access electronic resources
You may get the following error after providing your student number and myUnisa password:
This may indicate either that your Library record has expired or that you are not yet registered as a student. If you have registered again, it usually takes up to 24 hours for the Library system to get your updated record from the Unisa Student System. You must therefore test your access again a day or two after your registration.
If the above error persists, email us at: lib-help@unisa.ac.za
Google Scholar is a freely accessible web search engine that indexes and provides access to scholarly literature across many disciplines. In order to be recognised by Google Scholar as being affiliated to the University of South Africa, and its subscription resources, you must change your Google Scholar preferences by doing the following:
Once you get to Google Scholar (https://scholar.google.com) choose Settings from the top right:
Choose the Library links option on the left.
In the Library links search box, do a keyword search by typing either of these keywords: Unisa, Unisa Library, University of South Africa.
Check the box for Unisa Library
Click on the Save button
Close and re-open your browser
You should now be able to connect to the full-text of subscribed Unisa Library resources in the results of your search. To use Google Scholar to access the Library’s full text resources from off-campus, you will be required to log in with your student number and myUnisa password/ staff username and password.
Wireless access to the Internet is available via access points in the Main Library on the Muckleneuk Campus in Pretoria and at some of the Branch Libraries in major centres.
Please visit the Library Technology Support guide for information on WiFi connections in the Unisa Libraries.
The Library offers a number of information resources and services that are password controlled for reasons such as authentication, copyright and site license agreements, and privacy of personal information. The resources and services include access to the various subject databases, requesting books and downloading journal articles and law reports.
To get access to the Library resources and services, clients need to be authenticated as registered students or staff members of the University of South Africa. This login procedure uses a (CAS) single sign-on for students and staff. To be authenticated, students use their student number and myUnisa password, and staff members their staff number and login code.
For instructions on passwords and Library authentication, go to the Library Technical Support guide.