Your request will be acknowledged and you will be informed about the status of your request via email and sms.

If the item is not available in the Unisa Library collection and you are a master's, doctoral student or member of staff, this request will be referred to the interlibrary loans staff who will try to find the item at another Library.

Your material can be delivered to you in any one of the following ways :

• articles will be emailed to your myLife email address as this is the preferred email address used by the University to communicate with its students. Access a tutorial on how to claim your myLife address
• Books and other Library material will be sent via the secure Safemail service of the Post Office who will notify you when the parcel arrives at the Post Office for collection.

You are able to track the status of the posted item(s) via myUnisa :

• Choose My Admin
• Select Parcel Tracking menu
• You will see the parcel track and trace number

It is your responsibility to collect an item you requested. Please claim parcels as it wastes time and costs money if unclaimed. This also prevents other students from using these items

• Collection at your nearest Unisa Branch Library
• Courier delivery to the doorstep of any Unisa disabled client